Phishing is a type of fraud that uses e-mail to direct you to bogus (but very real-looking) web sites. The e-mail tries to convince you to click a link to the site and enter your personal information, which will then be used for criminal purposes.

A similar scheme uses phone calls to trick you, often directing you to an automated-response phone system. This is sometimes called voice phishing or vishing.

In both methods, fraudsters often try to instill panic by telling you that your account has been locked until you respond to their message.

What to do if you receive a suspicious e-mail.

Don't click that link! If you do not respond to a phishing e-mail, you won't compromise your personal information. Instead, forward the message to .

Responding to a suspicious phone call.

If you receive an unexpected phone call asking for personal or account details, do not reveal any information. Contact the Member service center if you have questions or concerns about your account.

What to do if you've submitted personal information in response to an e-mail or phone call.

Call the Member Service Center right away to speak with a Member Service Representative about the kind of information that was revealed. Call 563-4567 or (800) 525-9094 outside Anchorage.

Remember: Alaska USA will never call or e-mail its members to request personal information.

Frequently asked questions about phishing.