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Contact Information

Alaska USA Member Service Center

Your first contact for all member service and account-related requests

(907) 563-4567 in Anchorage
(800) 525-9094 outside Anchorage
(800) 742-7084 TTY/ Hearing Impaired

Hours of operation: 6 AM to 10 PM Alaska Time
Closed on federal holidays  [ show upcoming holidays ]

Upcoming holiday notice

Alaska USA has many branches open on weekends and holidays! View all branches - those marked with 7 day branch marker are open every day except Thanksgiving, Christmas Day, and New Year's Day.

The Member Service Center will be closed in observance of the following federal holidays:

Memorial Day
5/31/2010
Independence Day
7/4/2010
Labor Day
9/6/2010
Alaska USA Federal Credit Union
P.O. Box 196613
Anchorage, AK 99519-6613
https://www.alaskausa.org/

Verification of deposit (V.O.D.)

(907) 929-6863 fax

Consumer Loans by Phone

Apply any day of the week by calling the Member Service Center (above)
Fax an application: (907) 562-5765 or (800) 722-0524 outside Anchorage

Real Estate Telephone Loan Center

Rates and loan applications available online

  • (907) 786-2800 in Anchorage
  • (888) 425-9813 other Alaska and Washington locations
  • (907) 786-2177 fax a loan application

Business & Commercial Loans

For information about your account, contact the Member Service Center (above)

  • Anchorage office
    (907) 646-6670 in Anchorage
    (877) 646-6670 toll-free in Alaska
    (907) 929-6644 fax a loan application
  • Fairbanks office
    (907) 450-1581 in Fairbanks
    (877) 374-5453 toll-free in Alaska
    (907) 374-5454 fax a loan application
  • Mat-Su office
    (907) 352-8521 in Mat-Su
    (907) 375-5006 fax a loan application

Report lost or stolen items:

Lost or stolen checks, travelers cheques, or money orders

  • Checks/identification: Contact the Member Service Center (above)
  • Travelers cheques: (800) 525-7641 from any location
  • Money orders: (800) 654-5920 from any location

Lost or stolen ATM, Visa Check Card or Credit Card

ATM Card:

  • 6 AM - 10 PM Alaska time: call the Member Service Center (above):
  • (800) 411-8498 after hours
  • (206) 352-3516 (collect from outside the U.S.)

Visa Check Card:

  • 6 AM - 10 PM Alaska time: call the Member Service Center (above):
  • (800) 543-5073 after hours
  • (727) 570-4881 (collect from outside the U.S.)

Visa Credit Card:

  • 8 AM - 5:30 PM Alaska time:
    (907) 563-7500 or (800) 525-9094 outside Anchorage
  • (800) 991-4961 after hours
  • (727) 570-4881 (collect from outside the U.S.)

Additional contact information

Administrative offices

  • Anchorage: (907) 277-5577
  • Fairbanks: (907) 452-8123
  • Seattle: (206) 443-1968

Credit and ATM card Services

  • Activate your Visa® Credit Card: (800) 543-5073
  • Activate your ATM or Visa® Check Card
  • Nearest PLUS® ATM locations: (800) THE-PLUS  [Online locator]
  • Replace defective ATM or Visa Check Card: contact the Member Service Center (above)

Credit report dispute

(907) 786-2000 or (800) 992-2810 ext. 2000 outside Anchorage
Online credit report dispute

Insurance Services department

(907) 264-4700 or (800) 525-9094 outside Anchorage

Mortgage Servicing Center

(800) 653-7695 all locations