Frequently Asked Questions

Question Categories:

• Account Questions
• Business Services
• General Questions
• How do I ...
• Individual Retirement Accounts
• Services Available
• UltraBranch Features
• UltraBranch Compatibility Issues
• UltraBranch Troubleshooting

Account Questions

• Can I choose my own PIN for my ATM or Visa Check Card?
• Can I choose my own PIN for my Visa Platinum Credit Card?
• Does Alaska USA offer investment accounts?
• Does Alaska USA offer senior checking?
• Does Alaska USA offer trust accounts?
• How old do I have to be to get a checking account with an ATM or Visa Check Card?
• What is Federal Regulation D?
• What is the Verified by Visa program, and how does it work?
• When will I receive my statement?
• Why was I charged an "International Transaction Fee" on my debit or credit card ATM withdrawal or purchase?

Business Services

• Are start-up business loans available?
• Can a business become a member of Alaska USA?
• Can an organization or association become a member of Alaska USA?
• Do I have to be an Alaska USA member to open a business account?
• Do I have to open a business account with Alaska USA to obtain a business loan?
• Does a Business Checking account pay dividends?
• Does Alaska USA have a special account for nonprofits?
• Does Alaska USA offer card processing services?
• How do I apply for a business or commercial loan or line of credit?
• How do I sign up for business checking and depository services?
• Is overdraft protection available on a business checking account?
• What do I need in order to make a business deposit?
• What kind of documentation should I provide in order to open an account?
• What kind of services are available to businesses?
• What's the most convenient way to make a business deposit?
• When does Alaska USA require a business plan?
• Where are business depositories located?

General Questions

• Are my Alaska USA accounts insured?
• Are you affiliated with any other financial institution outside Alaska?
• Does Alaska USA maintain a list of foreclosed properties for sale?
• How can I become a member?
• What is the account number I need to use for receiving electronic transfers or payments?
• What is your routing or transit number?

How do I ...

• Activate my ATM, Visa Check or Visa Credit Card?
• Change my address?
• Change the type of an open share account
• Get a loan balance?
• How can I place a stop payment on a check I have written that has been lost or stolen?
• How do I cancel Bill Pay service?
• How do I file online for an Alaska Permanent Fund Dividend?
• How do I have my Alaska Permanent Fund Dividend directly deposited into my Alaska USA account?
• How do I log in to UltraBranch to access my accounts?
• How do I make an online payment on my Alaska USA loan from another financial institution?
• Open a new checking, money market, or certificate account
• Order additional checks?
• Pay loans automatically?
• Report a lost or stolen ATM, Visa Check or Visa credit card?

Individual Retirement Accounts

• I have questions about individual retirement accounts (IRAs)

Services Available

• Active duty benefits under the Servicemembers Civil Relief Act (SCRA)
• Can I make an ATM deposit?
• Do you deal with savings bonds?
• Do you have a coin rolling machine available?
• Do you offer notary service?
• Do you offer travelers checks?
• Do you offer Western Union?
• Does Alaska USA offer safe deposit boxes.
• How long does it take a bank wire to get to its destination?
• What services do you offer through the Member Service Center?
• Where can I find an Alaska USA ATM in the Pacific Northwest?

UltraBranch Features

• Can I receive my statements electronically?
• Can I view a pending ACH in UltraBranch?
• Can I view previous account statements online?
• Customizable account name
• Flexible transfers in UltraBranch
• Western Union money transfer services
• How do I access UltraBranch from my cellphone or PDA?
• Member to member transfers
• Select your own User ID for logging in to UltraBranch
• Support for alpha-numeric passwords
• UltraBranch E-mail Alerts
• UltraBranch Personalized Login

UltraBranch Compatibility Issues

• Browser Settings
• Browser Version Requirements
• Internet Explorer for Macintosh is not supported
• Is Opera compatible with UltraBranch?
• Mac OS 9 support
• Mac OS X 10.4.0 and Safari 2.0 Compatibility
• MS Internet Explorer 5.5 for Windows
• Netscape Compatibility
• WebTV is not compatible with UltraBranch

UltraBranch Troubleshooting

• I am having difficulty connecting to UltraBranch, what should I do?
• I see a blank screen when I try to log in to UltraBranch.
• I've forgotten my personal access code. How do I obtain a new one?
• The text that appears in UltraBranch or other portions of the website is too small to read.
• What does it mean "You have exceeded the number of login attempts"?